1. Shipping costs Switzerland
From an order value of 100.00 CHF the delivery within Germany, Austria and Switzerland is free of charge. For an order value of less than 100.00 CHF, a shipping fee of 3.00 CHF will be charged for the delivery.
2. Prices and shipping Costs EU and all other countries
For deliveries to all other countries, regardless of the order value, a shipping fee of 5.00 CHF will be charged.
3. Customs fees
Any applicable customs duties are always to be paid by the buyer and will not be refunded.
4. Delivery and delivery delays
The delivery takes place depending on the country by post or by courier. The delivery method is determined by na’e. The delivery time is usually 5-15 working days. We refer to any deviating delivery times on the respective product page.
If the ordered product is not available on time, you will be informed. In such a case, you are free to wait for the ordered product or to cancel your order. In case of cancellation, any services already rendered will be refunded.
Na’e accepts no liability for any delays in delivery and subsequent consequential damage. The customer has no right to compensation.
Each eyelash spoon is individually packed, and the packaging usually fits in every mailbox.
6. Right of withdrawal
There is the legal right of withdrawal. The detailed details can be found in the General Terms and Conditions.