1. Shipping costs in Switzerland
From an order value of 100.00 CHF, delivery within Germany, Austria and Switzerland is free of charge. If the order value is less than 100.00 CHF, a shipping fee of 3.00 CHF will be charged for the delivery.
2. Prices and shipping costs EU and all other countries
For deliveries to all other countries, regardless of the order value, a shipping fee of 5.00 CHF is always charged.
3. Customs duties
Any applicable customs fees are always to be paid by the buyer and will not be reimbursed.
4. Delivery and delivery delays
Delivery is made by post or courier, depending on the country. The delivery method is determined by Na’e. The delivery time is usually 5-15 working days. We point out any deviating delivery times on the respective product page.
If the ordered product cannot be delivered on time, you will be informed. In such a case, you are free to wait for the ordered product or to cancel your order. In the event of a cancellation, any services already provided will be reimbursed.
Na’e assumes no liability for any delivery delays or any consequential damage. The customer has no right to compensation.
Each eyelash spoon is individually packaged and the packaging usually fits in any mailbox.
6. Right of withdrawal
There is a statutory right of withdrawal. The full details can be found in the general terms and conditions.